1. Information We Collect
1.1 Personal Information
When you register for Martial Space, we collect:
- Account Information: Name, email address, username, password
- Profile Information: Bio, martial arts experience, certifications
- Payment Information: Billing address, payment method (processed securely by Stripe)
- Communication Data: Messages, support tickets, feedback
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Cookies: Session data, preferences, analytics information
- Video Data: Participation in live sessions (with consent)
1.3 Content You Create
- Course materials and videos (for instructors)
- Comments and reviews
- Profile photos and logos
- Test submissions and progress data
2. How We Use Your Information
2.1 Service Provision
- Create and manage your account
- Process payments and subscriptions
- Facilitate course enrollment and access
- Enable live video sessions
- Provide customer support
2.2 Platform Improvement
- Analyze usage patterns to improve features
- Personalize your learning experience
- Develop new features and services
- Ensure platform security and prevent fraud
2.3 Communication
- Send important account and service updates
- Notify you of new courses and features
- Respond to your inquiries and support requests
- Send marketing communications (with consent)
3. Information Sharing and Disclosure
3.1 With Other Users
- Public Profile: Name, bio, credentials (as you choose to share)
- Course Interactions: Comments, reviews, progress (within courses)
- Live Sessions: Video and audio during classes
3.2 With Service Providers
- Payment Processing: Stripe (for secure payment handling)
- Video Services: Agora (for live video sessions)
- Analytics: Google Analytics (anonymized data)
- Email Services: For transactional and marketing emails
3.3 Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure user safety.
4. Data Security
4.1 Security Measures
- Encryption: All data transmitted using SSL/TLS encryption
- Secure Storage: Data stored on secure, monitored servers
- Access Controls: Limited access to personal data
- Regular Audits: Security assessments and updates
4.2 Payment Security
We never store your complete payment information. All payment data is handled by Stripe, which is PCI DSS compliant.
5. Your Privacy Rights
5.1 Access and Control
- Account Access: View and update your profile information
- Data Download: Request a copy of your personal data
- Data Deletion: Request deletion of your account and data
- Communication Preferences: Opt-out of marketing emails
5.2 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
6. Data Retention
- Active Accounts: Data retained while account is active
- Closed Accounts: Most data deleted within 30 days
- Legal Requirements: Some data retained for compliance
- Course Content: Instructor content retained per agreement
7. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
8. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. Users aged 13-17 must have parental consent.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification.
11. Regional Privacy Laws
11.1 GDPR (European Union)
If you are in the EU, you have additional rights under GDPR, including data portability and the right to object to processing.
11.2 CCPA (California)
California residents have rights to know what personal information is collected and to request deletion of personal information.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: privacy@martialspace.online
- Data Protection Officer: dpo@martialspace.online
- Address: [Your Business Address]
Your Data, Your Control
You have full control over your personal information. You can update, download, or delete your data at any time through your account settings or by contacting us.
By using Martial Space, you acknowledge that you have read and understood this Privacy Policy.
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